My great-grandfather built schools, my grandfather owned a construction company and my dad took over it when he was old enough. My uncle, Rick, also owned a construction company, so I guess you could say I was raised in this industry. As far back as I can remember, I was on construction sites with my dad, first just picking up scraps of materials and helping haul bundles of shingles up the ladder, and later pounding nails and eventually estimating and repairing roofs and siding.
I went to college for aviation and am a pilot by training, but right after graduation I joined ABC Supply, one of the largest building materials suppliers in the country. Again, I worked my way up. Warehouse, truck driver, counter salesman, outside salesman and eventually management training taught me the ins and outs of the other side of the construction industry. I was responsible for growing existing residential and commercial roofing contractors’ businesses by educating them on all the available products, accessories and warranties. This gave me valuable insight into how hundreds of contractors run their businesses. I was able to pick up best practices and learn valuable lessons.
I was first exposed to hail damage when I was in high school and our hometown was hit by a catastrophic storm. I remember seeing how it transformed the family business and realized the unique skills required to identify, respond to and properly service a large hail-damaged area.
Later, as I started working hailstorms across the country, I had even more knowledge about the manufacturers, the materials and the industry as a whole. The insurance companies appreciated our prompt and attentive service to their clients and property owners valued our honesty and integrity.
In addition to attending frequent educational programs from industry experts and taking HAAG training, I continue to learn something new every day in this profession. It brings me personal satisfaction to run a company that lets my employees and crews make successful careers doing something they enjoy. I have a great team, and although I have to be honest and say it’s really fun to get behind the yoke of an airplane and take off on a clear day, it’s also really fun to look at the previous few months and see that we have helped hundreds of homeowners restore their properties to the condition they were in before a catastrophic storm hit.
As a kid, I watched my parents balance raising a family with growing their own company. I saw firsthand the amount of work and dedication it takes to run a successful business.
After I graduated from college, I worked as a writer and later got into professional services marketing. I knew I eventually wanted to be instrumental in growing a company, so I went back to Marquette University for my MBA. I spent several years directing marketing activities of large corporate law firms while my husband focused on growing America’s Best Remodeling LLC.
After our second child was born, I started helping Bo a little bit. Once I got a taste of it, I knew it was time to leave my law firm and devote myself to America’s Best Remodeling LLC full-time. It’s a great challenge, and a lot of fun for me to work with my husband every day to grow this company. We share the goal of instilling our work ethic and values in our two young children, who can often be found running around our offices.
The only downside to this industry is that we are so busy in the summer, which is prime cycling season! It’s getting tricky to fit in Ironman training, but the long rides and runs are a great opportunity for me to have some quiet time to think about new ways to improve our company.
After my first year of working in the storm restoration industry, I knew it was the perfect career for me. I love meeting people from all different backgrounds, hearing their story and helping them restore their property. The insurance process can be complicated and intimidating, but my training and experience allows me to help people understand how to work with their insurance company to quickly put a catastrophic storm behind them.
My HAAG training is just one of the essential educational efforts I’ve gone through to make sure I stay on top of industry developments.
After running my own exterior remodeling company for many years, I learned more about the storm restoration industry and America’s Best Remodeling LLC. I knew immediately it was a good fit. This position allows me to use my extensive knowledge of exterior renovation to help property owners quickly and efficiently remedy any storm damage.
It’s been a lot of fun to see how happy a homeowner is when they can stand back and look at their remodeled home and feel satisfaction knowing that we have provided excellent service and a satisfying experience after a storm.